Terms & Conditions

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• “Client” (also referred to as “you” or “your”) means the individual or business entity that purchases, subscribes to, or otherwise accesses the Services provided by Synapse Solutions LLC.
• “Services” means all platform services, software features, integrations, support, consulting, onboarding, and any other offerings provided by the Company, whether accessed through the Platform or delivered directly.
• “Platform” means the Synapse CRM and AI systems, including all web applications, dashboards, APIs, and related technology infrastructure operated by Synapse Solutions LLC.
• “AI Services” means any artificial intelligence features, including but not limited to AI agents, voice AI, chat AI, conversation AI, content AI, workflow automation, and any other machine-learning or AI-powered tools provided through the Platform.
• “Ready-to-Go Solutions” means the Company’s pre-configured, modular service plans, including CRM tiers (Standard, Professional, Premium) and modular add-ons (Website, Email, Phone, Social, and others as may be offered from time to time).
• “Custom Solutions” means bespoke, built-for-you AI packages and integrations designed and implemented by the Company specifically for a Client’s unique business requirements.
• “Content” means any data, text, images, audio, video, media files, documents, or other materials uploaded to, generated by, or transmitted through the Platform by or on behalf of the Client.
• “Subscription Period” means the recurring billing cycle during which the Client has an active subscription to one or more Services, commencing on the date of initial purchase and renewing in accordance with Section 5 of this Agreement.

2. Acceptance of Terms

By accessing the Platform, purchasing any Services, creating an account, or otherwise engaging with Synapse Solutions LLC in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these Terms, you must immediately discontinue use of the Platform and all Services.

You represent and warrant that:

1. You are at least eighteen (18) years of age;
2. If entering into this Agreement on behalf of a business entity, you are duly authorized to bind such entity to these Terms, and references to “Client” or “you” shall include the entity and its authorized representatives;
3. You have the legal capacity to enter into a binding agreement; and
4. Your use of the Services will comply with all applicable local, state, federal, and international laws and regulations.

These Terms constitute the entire agreement between the Client and Synapse Solutions LLC regarding the use of the Services, and supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to the subject matter herein.

3. Services Description

Synapse Solutions LLC provides a suite of business technology solutions including customer relationship management (CRM) tools, artificial intelligence services, automation workflows, and related digital infrastructure. The Services are organized as follows:

3.1 Ready-to-Go Solutions

The Company offers pre-configured CRM platform plans and modular add-on services designed for immediate deployment:

• Modular Plans: Individual modules including Website, Email Marketing, Phone Systems, Social Media Management, and other modules as offered on the Platform.
• CRM Tiers:
  • Standard — $197 per month
  • Professional — $497 per month
  • Premium — $997 per month

Features included in each tier are detailed on the Company’s pricing page and may be updated from time to time in accordance with Section 15.

3.2 Custom AI Solutions

The Company designs, develops, and deploys bespoke artificial intelligence systems tailored to the Client’s specific business needs. Custom AI Solutions include, but are not limited to:

• AI Voice Agent — $1,500 to $7,500 per month
• AI Chat Agent — $1,000 to $5,000 per month
• Custom AI Workflow Automation — $4,000 to $10,000 per month
• Custom AI Solutions (comprehensive packages) — starting at $8,000 per month

Exact pricing for Custom Solutions is determined during the consultation and scoping process and will be documented in a separate Statement of Work or Order Form.

3.3 Pay-As-You-Go AI Services

Certain AI capabilities are available on a usage-based billing model. Pay-as-you-go charges apply to the following AI products: Content AI, Conversation AI, Voice AI, Workflow AI, and any other usage-metered AI features as may be introduced. Usage rates are published on the Platform and may be updated with thirty (30) days’ notice.

3.4 Bundled Packages

The Company may offer bundled service packages combining multiple AI capabilities at reduced rates:

• Chat + Voice Bundle — $3,000 to $5,000 per month
• Chat + Voice + Workflows Bundle — $5,000 to $10,000 per month

Bundle availability, pricing, and included features are subject to change. Current offerings are listed on the Company’s website and pricing materials.

4. Payment Terms

4.1 Billing Cycle

All subscription-based Services are billed on a monthly basis. Invoices are generated and payment is due on the anniversary date of the Client’s initial subscription (“Billing Date”). The Client authorizes the Company to automatically charge the payment method on file on each Billing Date.

4.2 Setup Fees

Certain Services, including but not limited to Custom Solutions and onboarding packages, may require one-time setup fees. All setup fees are non-refundable and are due prior to the commencement of service delivery.

4.3 Late Payments

If payment is not received by the Billing Date, the Client shall have a seven (7) calendar day grace period during which the Company will attempt to process payment. If payment remains unsuccessful after the grace period, the Company reserves the right to immediately suspend access to all Services without further notice.

4.4 Failed Payments

The Company will make up to three (3) automated retry attempts for failed payment transactions. If all retry attempts are unsuccessful, the Client’s account will be suspended. Reactivation of a suspended account may require payment of all outstanding balances plus any applicable reactivation fees.

4.5 Refund Policy

Monthly service fees are non-refundable. No pro-rata refunds, credits, or partial refunds will be issued for any unused portion of a Subscription Period, including but not limited to early cancellation, downgrading of plans, or termination for any reason.

4.6 Pay-As-You-Go Charges

Usage-based charges for pay-as-you-go AI Services are calculated and billed at the end of each billing cycle. Detailed usage reports are available through the Platform dashboard.

4.7 Taxes

All fees quoted are exclusive of applicable taxes. The Client is solely responsible for the payment of all federal, state, local, and international taxes, duties, levies, or similar governmental assessments arising from the purchase or use of the Services, excluding taxes based on the Company’s net income.

5. Service Term & Renewal

5.1 Ready-to-Go Solutions Term

Subscriptions to modular plans and CRM tiers operate on a month-to-month basis with no minimum commitment period, unless otherwise specified in the applicable Order Form.

5.2 Custom AI Solutions Term

Custom AI Solutions require a minimum initial commitment of three (3) months (“Initial Term”). Following the expiration of the Initial Term, the subscription shall automatically convert to a month-to-month arrangement unless otherwise agreed in writing.

5.3 Auto-Renewal

All subscriptions will automatically renew at the end of each Subscription Period at the then-current rates unless the Client provides written notice of cancellation at least thirty (30) days prior to the end of the current Subscription Period. Written notice must be sent to admin@synapsesolutions.ltd or submitted through the Platform’s account management tools.

5.4 Effect of Cancellation

Cancellation of a subscription does not entitle the Client to a refund of fees already paid for the current Subscription Period. Services will remain accessible through the end of the paid period, after which access will be revoked in accordance with Section 14.

6. Client Responsibilities

The Client acknowledges and agrees to the following obligations:

6.1 Account Information

The Client shall provide accurate, current, and complete business information during registration and throughout the term of service. The Client shall promptly update account information as necessary to maintain accuracy. The Client shall provide the Company with reasonable access to accounts, systems, and credentials necessary for the Company to deliver the Services.

6.2 Payment Method

The Client shall maintain a valid, current payment method on file at all times during the Subscription Period. The Client is responsible for updating payment information promptly upon any changes.

6.3 Legal Compliance

The Client shall comply with all applicable local, state, federal, and international laws and regulations in connection with its use of the Services. Without limitation, this includes compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the General Data Protection Regulation (GDPR) where applicable, the California Consumer Privacy Act (CCPA), and any other telecommunications, marketing, privacy, or consumer protection laws relevant to the Client’s jurisdiction and industry.

6.4 Content Responsibility

The Client is solely responsible for all Content uploaded to, generated through, or transmitted via the Platform. This includes, without limitation, marketing materials, customer communications, AI-generated outputs that the Client approves and deploys, and any data entered into the CRM system.

6.5 Prohibited Uses

The Client shall not use the Platform or any AI Services for any purpose that is:

• Illegal, unlawful, or in violation of any applicable law or regulation;
• Harassing, threatening, abusive, defamatory, or discriminatory;
• Deceptive, fraudulent, or misleading;
• Designed to send unsolicited communications (spam) in violation of applicable laws;
• In furtherance of any criminal activity; or
• Otherwise harmful to the Company, its users, third parties, or the general public.

6.6 AI Disclosure Compliance

Where required by applicable law, the Client must disclose to its customers and end users that they are interacting with an artificial intelligence system. The Client is solely responsible for understanding and complying with AI disclosure requirements in all jurisdictions in which it operates.

7. AI Services — Special Terms

The following additional terms apply specifically to the use of any AI Services provided through the Platform. These terms supplement and do not replace the general terms set forth elsewhere in this Agreement.

7.1 Nature of AI Outputs

AI outputs, including but not limited to generated text, voice responses, conversation flows, recommendations, and automated actions, are produced by artificial intelligence systems and may contain errors, inaccuracies, omissions, or inappropriate content. The Company makes no representations or warranties regarding the accuracy, completeness, reliability, or suitability of any AI-generated output.

7.2 No Liability for AI Outputs

The Company shall not be responsible or liable for any actions taken, decisions made, or consequences arising from reliance on AI-generated outputs. The Client assumes all risk associated with the use, deployment, and consequences of AI outputs in their business operations.

7.3 Client Review and Approval

The Client is solely responsible for reviewing, testing, and approving all AI-generated communications, workflows, and automated processes before deployment to end users or customers. The Client acknowledges that deploying AI Services without adequate review and oversight is done entirely at the Client’s own risk.

7.4 Prohibited AI Uses

In addition to the general prohibited uses set forth in Section 6.5, the Client shall not use AI Services to:

• Impersonate real individuals, living or deceased, without their express written consent;
• Generate content that is illegal, obscene, or violates the rights of any third party;
• Conduct unauthorized surveillance, monitoring, or data collection;
• Send unsolicited or spam communications in violation of applicable laws;
• Harass, threaten, stalk, or intimidate any individual;
• Deceive individuals into believing they are communicating with a human when disclosure of AI involvement is required by law; or
• Engage in any activity that would violate applicable AI regulation, ethics guidelines, or industry standards.

7.5 Immediate Termination for Misuse

The Company reserves the right to immediately suspend or terminate AI Services, without notice or refund, if the Company reasonably determines that the Client is using AI Services in violation of these Terms, applicable law, or in any manner that poses a risk to the Company, its infrastructure, other clients, or third parties.

7.6 No Performance Guarantees

AI performance is inherently variable and depends on numerous factors including, but not limited to, training data quality, input parameters, use case complexity, and environmental conditions. The Company does not guarantee any specific level of response accuracy, conversation quality, conversion rates, lead generation volume, customer satisfaction scores, or any other performance metric.

7.7 Jurisdictional AI Compliance

The Client is solely responsible for compliance with all AI-related laws, regulations, and disclosure requirements applicable in the Client’s jurisdiction(s) of operation, including but not limited to any emerging AI governance frameworks at the local, state, federal, or international level.

7.8 Voice AI — Call Recording and Consent

If the Client utilizes Voice AI Services, the Client is solely responsible for compliance with all applicable call recording and consent laws, including but not limited to one-party and two-party consent requirements. The Client shall obtain all necessary consents from call participants as required by applicable law. The Company shall not be liable for any claims, penalties, or damages arising from the Client’s failure to comply with call recording consent laws.

7.9 Conversation AI — Opt-In and Opt-Out Mechanisms

If the Client utilizes Conversation AI Services, the Client is solely responsible for implementing and maintaining proper opt-in and opt-out mechanisms for all automated communications, in accordance with applicable telecommunications and marketing laws. The Client shall honor all opt-out requests promptly and maintain accurate suppression lists.

8. Intellectual Property

8.1 Company Ownership

The Company retains all right, title, and interest in and to the Platform, including all software, source code, AI frameworks, machine learning models, automation systems, workflow architectures, scripts, proprietary tools, algorithms, user interfaces, designs, documentation, and all related intellectual property rights therein. Nothing in this Agreement shall be construed as transferring any ownership rights in the Platform or its underlying technology to the Client.

8.2 Client Ownership

The Client retains all right, title, and interest in and to its own business data, including customer information, lead data, contact records, marketing assets created independently by the Client, and other proprietary business information that the Client uploads to or stores on the Platform.

8.3 License Grant

Subject to the Client’s compliance with these Terms and payment of all applicable fees, the Company grants the Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and Services during the active Subscription Period solely for the Client’s internal business purposes. This license does not include the right to modify, distribute, sell, resell, lease, sublicense, or create derivative works based on the Platform or any Company intellectual property.

8.4 License Termination

The license granted under Section 8.3 shall terminate immediately and automatically upon the cancellation, expiration, or termination of the Client’s subscription for any reason. Upon termination, the Client shall immediately cease all use of the Platform.

8.5 Custom Solutions IP

For Custom AI Solutions: all frameworks, architectures, base models, code libraries, reusable components, and general-purpose tools developed or utilized by the Company in the course of delivering Custom Solutions shall remain the exclusive property of the Company. The Client shall own the trained data, configurations, and business-specific customizations that are unique to the Client’s implementation. The specific allocation of intellectual property rights for Custom Solutions may be further defined in the applicable Statement of Work.

9. Performance Disclaimer

The Company makes no guarantee, representation, or warranty of any kind regarding specific business outcomes, including but not limited to:

• Revenue generation, sales volume, or profitability;
• Lead generation volume or quality;
• Customer acquisition or conversion rates;
• Return on investment (ROI);
• Website traffic, engagement metrics, or search engine rankings; or
• Any other specific business performance metric.

Any case studies, testimonials, examples, projections, or illustrative scenarios presented by the Company or its representatives are provided for informational purposes only and shall not be construed as guarantees or promises of future results. Past performance of the Company’s clients does not guarantee similar outcomes for the Client.

The Client acknowledges that business results depend on a multitude of factors that are outside the Company’s control, including but not limited to market conditions, industry competition, economic climate, the Client’s own business practices, product or service quality, and consumer behavior.

10. Limitation of Liability

10.1 Cap on Liability

To the maximum extent permitted by applicable law, the Company’s total aggregate liability arising out of or related to this Agreement, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the total fees actually paid by the Client to the Company during the three (3) month period immediately preceding the event giving rise to the claim.

10.2 Exclusion of Damages

To the maximum extent permitted by applicable law, in no event shall the Company be liable for any of the following, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and whether or not the Company has been advised of the possibility of such damages:

• Lost profits, lost revenue, or lost business opportunities;
• Loss of data, loss of goodwill, or loss of anticipated savings;
• Indirect, incidental, special, consequential, punitive, or exemplary damages;
• Business interruption or service downtime;
• Claims brought by third parties against the Client; or
• Cost of procurement of substitute services.

10.3 Third-Party Services

The Company shall not be liable for any downtime, errors, failures, data loss, or service interruptions caused by third-party services, platforms, or providers, including but not limited to GoHighLevel, Stripe, telephony providers, cloud hosting services, AI model providers, email delivery services, or any other third-party integrations utilized by the Platform.

10.4 AI System Limitations

The Company shall not be liable for AI system errors, hallucinations, inaccurate outputs, unexpected behavior, or any consequences arising from AI-generated content, regardless of whether such outputs were reviewed by the Client prior to deployment.

10.5 “As Is” Disclaimer

The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. The Company does not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

11. Indemnification

The Client shall indemnify, defend, and hold harmless Synapse Solutions LLC, its officers, directors, employees, agents, successors, and assigns from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

1. The Client’s use of the Platform and Services, including any actions taken through or in reliance on AI Services;
2. Content uploaded, generated, or transmitted by or on behalf of the Client through the Platform;
3. The Client’s violation of any applicable law, regulation, or third-party rights, including but not limited to privacy laws, telecommunications laws, consumer protection laws, and intellectual property rights;
4. The Client’s misuse of AI Services, including but not limited to deployment of AI outputs without adequate review, failure to disclose AI involvement where required, and violation of the prohibited uses set forth in Sections 6.5 and 7.4;
5. Any claims brought by the Client’s customers, end users, employees, or other third parties arising from the Client’s business operations or use of the Services; and
6. The Client’s breach of any representation, warranty, or obligation under this Agreement.

This indemnification obligation shall survive the termination or expiration of this Agreement.

12. Confidentiality

12.1 Definition

“Confidential Information” means any non-public information disclosed by either party to the other, whether orally, in writing, or by any other means, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, business plans, pricing, customer data, technical specifications, API keys, access credentials, trade secrets, and proprietary methodologies.

12.2 Obligations

Each party agrees to: (a) hold the other party’s Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party except as expressly permitted herein or as required by law; and (c) use Confidential Information only for the purposes of performing obligations or exercising rights under this Agreement.

12.3 Exceptions

Confidential Information shall not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information; or (d) is rightfully obtained from a third party without restriction on disclosure.

12.4 Survival

The confidentiality obligations set forth in this Section 12 shall survive the termination or expiration of this Agreement for a period of two (2) years.

13. Data & Privacy

13.1 Data Processing

The Company processes Client data in accordance with its Privacy Policy, which is incorporated herein by reference. The Client acknowledges and agrees that the Company may process, store, and transmit Client data as reasonably necessary to provide the Services.

13.2 Client’s Privacy Obligations

The Client is solely responsible for obtaining all necessary consents, permissions, and authorizations from its customers, contacts, and end users for the collection, processing, storage, and use of their personal data through the Platform. The Client shall maintain a privacy policy that complies with all applicable privacy laws and accurately describes its data practices.

13.3 Anonymized and Aggregated Data

The Company may use anonymized and aggregated data derived from the Client’s use of the Services for the purposes of improving the Platform, developing new features, conducting analytics, and producing industry benchmarks. Such anonymized data shall not identify the Client or any individual and shall not be considered Confidential Information.

13.4 Data Retention Upon Termination

Upon termination or expiration of the Client’s subscription, the Company shall retain the Client’s data for a period of thirty (30) calendar days (“Export Window”), during which the Client may request export of their data. After the expiration of the Export Window, the Company shall permanently delete the Client’s data from its active systems in accordance with its standard data retention and destruction procedures. The Company shall have no obligation to retain or provide access to Client data after the Export Window.

14. Termination

14.1 Termination by Client

The Client may terminate this Agreement by providing at least thirty (30) days’ written notice prior to the end of the current Subscription Period. For Custom AI Solutions subject to a minimum Initial Term under Section 5.2, termination shall not be effective until the expiration of the Initial Term. Written notice must be sent to admin@synapsesolutions.ltd.

14.2 Termination by Company

The Company may terminate this Agreement and the Client’s access to the Services immediately and without prior notice in the event of:

• Material breach of any provision of this Agreement by the Client;
• Non-payment of fees after the expiration of the grace period set forth in Section 4.3;
• Misuse of the Platform or AI Services as described in Sections 6.5 and 7.4;
• Use of the Services in furtherance of illegal activity;
• Conduct that poses a security risk to the Platform, other clients, or third parties; or
• Any other circumstances in which continued provision of Services would, in the Company’s reasonable judgment, be impractical, unlawful, or harmful.

14.3 Effects of Termination

Upon termination or expiration of this Agreement for any reason:

1. The Client’s access to the Platform and all Services shall be immediately revoked;
2. The license granted under Section 8.3 shall immediately terminate;
3. The Client’s data shall be available for export during the thirty (30) day Export Window described in Section 13.4;
4. All outstanding and unpaid fees shall become immediately due and payable; and
5. Sections that by their nature should survive termination (including but not limited to Sections 8, 9, 10, 11, 12, and 17) shall survive.

14.4 Outstanding Fees

Termination of this Agreement shall not relieve the Client of the obligation to pay any fees that have accrued or become payable prior to the effective date of termination. The Company reserves the right to pursue collection of unpaid fees through all available legal remedies.

15. Service Modifications

15.1 Feature Changes

The Company reserves the right to modify, update, enhance, or discontinue any features, functionalities, or components of the Platform at any time, with or without notice. The Company shall use commercially reasonable efforts to notify Clients of material changes that may adversely affect their use of the Services.

15.2 Pricing Changes

The Company may modify its pricing at any time upon thirty (30) days’ prior written notice to the Client. Notice shall be provided via email to the address on file for the Client’s account. Updated pricing shall take effect at the beginning of the next Subscription Period following the expiration of the notice period.

15.3 Discontinuation of Services

The Company may discontinue any Service or product offering upon sixty (60) days’ prior written notice. In the event of discontinuation, the Company shall use commercially reasonable efforts to provide a comparable alternative or assist the Client in transitioning to alternative solutions.

15.4 Acceptance of Changes

The Client’s continued use of the Services following any modification shall constitute acceptance of such modification. If the Client does not agree to a modification, the Client’s sole remedy is to terminate the subscription in accordance with Section 14.1.

16. Force Majeure

Neither party shall be liable for any delay in or failure to perform its obligations under this Agreement (other than payment obligations) to the extent that such delay or failure is caused by events, circumstances, or causes beyond the reasonable control of the affected party (“Force Majeure Event”), including but not limited to:

• Acts of God, natural disasters, floods, earthquakes, hurricanes, or epidemics;
• War, terrorism, civil unrest, insurrection, or armed conflict;
• Government actions, embargoes, sanctions, or regulatory changes;
• Failures of third-party infrastructure, internet service providers, or telecommunications networks;
• Cyberattacks, including distributed denial-of-service (DDoS) attacks;
• Power outages or utility failures; or
• Pandemics, quarantines, or public health emergencies.

The affected party shall promptly notify the other party of the Force Majeure Event and use commercially reasonable efforts to mitigate its impact. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate this Agreement upon written notice without further liability (except for payment obligations for Services already rendered).

17. Dispute Resolution

17.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law principles.

17.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, the parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement through good-faith negotiation. The aggrieved party shall provide written notice of the dispute to the other party, and the parties shall have thirty (30) days from the date of such notice to resolve the dispute informally.

17.3 Binding Arbitration

If the dispute is not resolved through informal negotiation within the thirty (30) day period, the dispute shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator in Los Angeles County, California. The arbitrator’s decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

17.4 Class Action Waiver

The Client agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. The Client waives any right to participate in a class action lawsuit or class-wide arbitration against the Company. If any court or arbitrator determines that the class action waiver set forth in this section is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

17.5 Equitable Relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual property rights, confidential information, or other proprietary rights, without the requirement of posting a bond or other security.

18. General Provisions

18.1 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be deemed severed from this Agreement. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

18.2 Entire Agreement

This Agreement, together with any Order Forms, Statements of Work, and the Privacy Policy, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. In the event of a conflict between these Terms and an Order Form or Statement of Work, the Order Form or Statement of Work shall prevail to the extent of the conflict.

18.3 Assignment

The Client may not assign, transfer, or delegate this Agreement or any of its rights or obligations hereunder without the prior written consent of the Company. The Company may assign this Agreement in its entirety, without the Client’s consent, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any purported assignment in violation of this section shall be null and void. This Agreement shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

18.4 Waiver

The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that party’s right to enforce that provision or any other provision in the future. No waiver shall be effective unless made in writing and signed by the waiving party. A waiver of any breach of this Agreement shall not constitute a waiver of any subsequent or other breach.

18.5 Notices

All notices, requests, and other communications under this Agreement shall be in writing and shall be deemed to have been duly given when: (a) delivered personally; (b) sent by confirmed email; or (c) sent by nationally recognized overnight courier. Notices to the Company shall be sent to admin@synapsesolutions.ltd. Notices to the Client shall be sent to the email address associated with the Client’s account.

18.6 Relationship of the Parties

The relationship between the Company and the Client is that of independent contracting parties. Nothing in this Agreement shall be construed as creating a partnership, joint venture, employment relationship, franchise, or agency relationship between the parties.

18.7 Third-Party Beneficiaries

This Agreement is entered into solely for the benefit of the parties hereto and their permitted successors and assigns. Nothing in this Agreement, express or implied, is intended to or shall confer upon any third party any rights, benefits, or remedies of any nature whatsoever.

19. Contact Information

For questions, concerns, or notices relating to these Terms and Conditions, please contact Synapse Solutions LLC using the following information: